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Terms and conditions

Persons under 18 must have parental or guardian written permission to order. We reserve the right to make changes to our conditions at any time. Please read our Terms and conditions here.

Order

All standard orders must be placed through the website. When an order is placed by using a business account, the registered company is to be seen as contracted legal party.

Price and payment

All prices on this website is current prices. VAT and shipping cost is specified on your order confirmation.

Payment delays

It is 100 percent safe to shop at PrintLit. All of our payment options are certified and delivered to us by independent suppliers of payment solutions for the Internet.

Payment delays

For late payment of invoices, please read terms & conditions from the current creditor.

Graphic files

Digital files must be created and sent according to our guidelines. If our guidelines are not followed PrintLit can not be hold responsible for printing results. PrintLit claims the right to use customer digital files as references if customer has not expressed otherwise.

Tolerance

Colour variations may occur due to screen calibration.

Delivery & shipping

Delivery Date is the day when your ordered products are delivered. The risk of the product is released to the customer upon receipt. In cases where the customer chooses not to redeem the ordered product customer will be charged for the corresponding freight plus management fee, a total of £25. If a products is damaged in shipment, please send us a report by email as soon as possible.

Delivery time

Delivery time is counted from the date an order is placed. Delivery time is thus the time between order and that you as customer get your goods. Please note that if your ordered products is to be printed with your own digital original, this requires that you send us complete files. Otherwise delivery time can be adjusted with the corresponding time it takes to get approval from you of updated files. Delivery/Lead time is counted to UK mainland only and shipment to other regions such as Northern Ireland or Isle of Man will take longer time. We do not ship to Jersey or Guernsey.

Delivery delay

Customer may by sending a written notice to PrintLit terminate the contract at no cost if the promised delivery time exceeds the promised maximum delivery time if delivery delays is caused by PrintLit or a relation to our side. PrintLit will in such case repay within 20 days. If delay in delivery occurs, customer will be contacted by PrintLit immediately when the delay come to our attention.

Payment delay

If customer payment is delayed by more then 30 days, PrintLit has the right to cancel any contract.

Right of withdrawal

As our products are printed for each customer's wishes and are of personal kind, we do not offer money-back guarantee.

Images and colour print

Customer is responsible in terms of copyrights for all images submitted. We reserve the right to withhold photos of us considered to be immoral. The colours may differ between different screens and the printed result, depending on the calibration of your screen. PrintLit does not take responsibility for the varying results between the screen and the actual print.

Warranty & reclaim

Our products come with the guarantees that manufacturers or suppliers offer us. Customer can not invoke any additional product warranty.

You always have the right to pack up the goods and check the function and finish.

If a defect of a product is detected and you want to send a return, the defect must be reported within 14 days. For defects occurred after delivery, PrintLit can not be held responsible. Reports of defects must be sent by email to:

support@printlit.com

A written complaint should contain the customer number, order number and reason for complaint, and if product damage is found, documentation of these injuries.

If approved by PrintLit, return of reported defected product will be paid by PrintLit.

Returns

If a product is damaged or lost during transport from PrintLit to customer, PrintLit will be responsible. If a product is damaged or lost during transport when customer on its own initiative returns the goods, customer is responsible. PrintLit recommend all customers to send returns in its original packaging or equivalent packaging. Returns should be sent traceable.

If you discover that a shipment is visibly damaged during transport this should be reported immediately to the company used for transportation. If you find damaged content when unpacking, please send a report as soon as possible to support@printlit.com.

You as a consumer / buyer pays any return costs in cases where you as a consumer use any withdrawal.

PrintLit will take full payment responsibility for any returns of reported defected products approved by PrintLit.

Liability for errors

PrintLit will take full responsibility for conditions below. PrintLit will take full responsibility for any product defects that differ from product specification.

PrintLit has no responsibility for product defects with no or little importance for the intended use of the product.

PrintLit has no responsibility for:

1. product defects caused by customer usage with other equipment in a way that affects the products functions;
2. product defects caused by changes or interventions not done in accordance with PrintLit instructions.;
3. product defects caused by customer usage in other ways than according to PrintLit instructions or users manual;

Limits of liability (towards companies)

If PrintLit should be responsible for replacement of products or repayments due to damaged products or late shipment, the responsibility is limited to order value/purchase cost.

PrintLit is only responsible for direct losses. PrintLit has no responsibility for indirect losses such as business losses.

PrintLit should not be held to any responsibility due to late delivery, or should not be responsible for not delivering in such case as: labour dispute, fire, war, riot, transportation barriers, shortages or lack of fuel.

Arbitration or dispute

PrintLit will follow European and International standards in any dispute.

Other information

All images on our sites should be considered as illustrations, and we can not guarantee that the image renders exactly as the actual product.

Effective date: 2010-11-01